Health and Welfare Agency Improves Care with Structured Authoring for Guidelines, Policies and Knowledge Management

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This health authority is a government agency under the Ministry of Social Affairs with a broad range of activities related to social health care and services.

The Challenge

The board of this organization carries the vital responsibility of creating healthcare guidelines for decision-makers and healthcare professionals, ensuring that the entire country benefits from the latest shared knowledge. These essential guidelines are compiled into comprehensive knowledge documents, which require meticulous attention to detail and seamless collaboration.

However, relying solely on the unstructured content formats in Microsoft Word and Excel without any reuse potential proved insufficient for the complex processes of producing, publishing, and evolving these documents.

A significant challenge emerged during the creation, review, and approval stages when multiple copies of documents had to be exchanged via email. This challenge was particularly prominent because the production involved both internal staff and numerous external experts. This manual approach was time-consuming, prone to errors and often led to version control issues.

The board encountered difficulties in effectively collaborating on content with the various stakeholders involved. It became increasingly evident that a more robust and integrated solution was necessary to streamline these processes effectively and overcome the limitations posed by traditional tools.

Why Quark?

Quark Publishing Platform (QPP) has revolutionized the document development workflows for the board by providing a comprehensive set of tools and features. With user-friendly structured authoring, robust document templates, reliable component content storage and assembly, and automated workflows, QPP offered a centralized platform for transforming the creation processes of standards, guidelines, and knowledge management documents.

By utilizing QPP, one of the few centralized content collaboration platforms incorporating a closed-loop content lifecycle management engine, the board successfully established uninterrupted connectivity between internal and external users. This enables the production and publication of crucial healthcare documents with precision and timeliness as waiting for reviews, edits and approval is longer a barrier.

By leveraging QPP’s automated workflows and centralized repository, the board streamlined the entire document lifecycle, including creation, management, collaboration/reviewing, assembly, and publishing. Furthermore, the platform’s efficient version control management ensures the integrity of content by keeping the data accurate and up to date across all users.

The platform’s ability to create tailored information models for each knowledge support document eliminated manual editing for various channels like physical books, web-based PDFs, and file formats, reducing errors and enhancing the quality of high-volume content. With automated omnichannel publishing, the risk of errors is significantly reduced, enhancing the quality and reliability of the published high-volume content.

In summary, QPP has played a pivotal role in enabling seamless connectivity, efficient document management and version control and effective omnichannel publishing for the board’s content operations. The newfound efficiency significantly enhanced productivity and enabled the board to focus on their primary objective: delivering accurate and timely healthcare guidelines for the benefit of all.