Politique de confidentialité
Quark is the controller of your Personal Data as described in this Privacy Statement, unless specified otherwise.
Quark’s Privacy Policy covers the collection, use and disclosure of personal information that may be collected by Quark whenever you interact with Quark, e.g., when you visit our websites, when you purchase Quark products or services, or when you interact with our sales associates.
This Privacy Policy applies only to information collected by Quark and does not apply to the extent where we process Personal Data in the role of a data processor or service provider on behalf of our customer, including content that customers create and store with or within our products or services, including any personal information. Please regularly review our Privacy Policy. If you feel that Quark is not abiding by this Policy, you should contact Quark at legal@quark.com.
Why We Collect Personal Information
The collection of your personal information enables us to give you convenient access to our products and services. In addition, your personal information helps us keep you posted on the latest product announcements, software updates, special offers and events that you might like to hear about.
Information Collection and Use
This Privacy Statement applies to the processing of Personal Data collected by us when you:
- Visit our website or our branded social media pages
- Register for a demo or trial, or to be part of our events, webinars, or contests
- Complete a Contact Us form on the website, or make an enquiry
- Receive communications from us or otherwise communicate with us, including but not limited to emails, phone calls, texts, newsletters, relating to the purchasing of products, previous product purchases, product updates or ongoing maintenance programs.
- Act as or work for a service provider or supplier to Quark, to the extent Quark acts as a controller with respect to your Personal Data
- Participate in surveys, research or other similar data collection facilitated by us
- Discuss a service issue on the phone with a Quark employee
- Download a software update from Quark
- Register your products with Quark
- Purchase a product, either through our e-store or the traditional Purchase Order process.
- Apply for a position within our Company
When you interact with Quark, we may collect personal information relevant to the situation, such as your name, postal address, telephone number, email address business address, shipping address and other contact preferences; information about the Quark products you own, such as their serial numbers and date of purchase; and information relating to a support or service issue.
We also collect information for market research purposes, such as your occupation and where you use your computer, to gain a better understanding of our customers and thus provide more valuable service or market our products and services.
We collect information regarding customer activities on our websites. This helps us determine how best to provide useful information to customers and to understand which parts of our websites, products and Internet services are of most interest to them and to market our products and services.
We partner with Microsoft Clarity to capture how you use and interact with our website through behavioral metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization and fraud/security purposes. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement
.If you purchase products or services through Quark, then we may collect payment information from you. We will protect all of your financial information and we will never distribute or publicize your financial information except to the extent necessary to fulfill your order.
For customers that purchase online with a credit card, we only use your payment information in order to fulfil, track, and manage your subscription. We use a third-party payment processor to process payments made to us. When you purchase a subscription through one of our payment processors, we do not retain any financial information such as credit card numbers, we receive only partial information about your card on our servers. Rather, all such information is provided directly by you, to one of our third-party processors, Braintree or PayPal, whose use of your personal information is governed by their privacy policy, which may be viewed via the link in our Service Providers We Use section.
Publicly Displayed Information Is Public
If you use a Quark forum, bulletin board or chat room on a Quark website, you should be aware that any information you share is visible to other users. Personally identifiable information you submit to one of these forums can be read, collected or used by other individuals to send you unsolicited messages. Quark is not responsible for the personally identifiable information you choose to submit in these forums. For example, if you choose to make information, which was previously non-public, available by enabling certain user features, Quark will collect that information from your interaction and the information will become publicly available.
When We Disclose Your Information
Quark takes your privacy very seriously. Personal information that you provide will not be sold or rented to any other party and is only used by Quark and its suppliers to provide you with relevant information about our solutions and services.
Within the Quark Group
To help us provide superior service, your personal information may be shared with legal entities within the Quark group globally who will take steps to safeguard it in accordance with Quark’s Privacy Policy.
With Our Service Providers, Vendors and Strategic Partners
There are also times when it may be advantageous for Quark to make certain personal information about you available to companies that Quark has a strategic relationship with or that perform work for Quark to provide products and services to you on our behalf. These companies may help us process information, extend credit, fulfill customer orders, deliver products to you, manage and enhance customer data, provide customer service, assess your interest in our products and services, market our products and services, or conduct customer research or satisfaction surveys. These companies are also obligated to protect your personal information in accordance with Quark’s policies, except if we inform you otherwise at the time of collection. Without such information being made available, it would be difficult for you to purchase products, have products delivered to you, receive customer service, provide us feedback to improve our products and services, or access certain services, offers and content on the Quark website.
We cooperate with law enforcement agencies in identifying those who use the Service for illegal activities. Therefore, we respond to subpoenas, warrants or other court orders regarding information concerning any users. We will, at our discretion, disclose information if we believe that we are required to do so by law, that such disclosure is necessary to protect us from legal liability or that we should do so to protect the integrity of the Service.
Service Providers We Use
Data Protection is very important to Quark and we want to be up front with you about what data will be processed and where it will be stored within our Service Provider ecosystem when you interact with us in these activities. Please find this information for our Data Controller activities below
| Service Provided | Data Processed | Data Storage Location | Relationship |
|---|---|---|---|
| B2B intelligence tool | IP Address, Corporate email, Phone Number | US | Independent Data Controller for purposes of creating and maintaining Professional Profiles. |
| Calendar Management system provider | Corporate email, Phone Number | US | Data Processor |
| Credit Card Processing / Storage of payment details for auto payments | Name, Credit Card details, Billing Address, order details | US | Independent Data Controllers for the purpose of Processing Customer Payment Data Braintree’s Privacy statement is available at https://www.braintreepayments.com/gb/legal/braintree-privacy-policy. PayPal’s Privacy statement is available at https://www.paypal.com/uk/webapps/mpp/ua/privacy-full |
| CRM system provider | Name, Corporate email, Phone Number, Job Role, Business Address, quotes, contracts, Sales Orders | US | Data Processor |
| Email, Internal Chat and Internal File sharing system provider | Name, Corporate email, Business Address, Job Role, Phone Number (email signatures) | US | Data Processor |
| Embedded website Live Chat function | Name, Corporate email | US | Data Processor |
| File storage – Contracts and sales orders | Name, Corporate email, signature, Phone Number, Business Address | US | Data Processor |
| Marketing and Campaign Management system provider | Name, Corporate email, Business Address, Job Role, Phone Number | US | Data Processor |
| Sales Automation system provider | Name, Corporate email, Phone Number, Business Address | US | Data Processor |
| Survey/Feedback System Provider | Name, Corporate email | US | Data Processor |
| Website Hosting provider and e-store | e-store – Name, Corporate email, Sales Orders, purchase history, charge status | US | Data Processor |
| Website usage and user interaction analysis | The Offering assigns its own unique user ID to each user. Data that may be associated with the unique user is IP Address, Location, Clicks, Scrolls, Mouse Movements, Browser Information. Sensitive Data, such as email address and user input text is masked by default. |
US | Independent Data Controller. Microsoft Privacy Statement. |
| Website statistics and reporting at an aggregate level | IP Address (if cookie is allowed) | US | Data Processor |
| Website tag deployment | IP Address (if cookie is allowed) | US | Data Processor |
Ways We Protect Your Personal Information
Quark uses administrative, technical and physical measures to safeguard your personal information against loss, theft and misuse, as well as unauthorized access, disclosure, alteration and destruction.
We use security measures, such as firewalls and Secure Socket Layers (SSL), to safeguard the confidentiality of our users’ personally identifiable information. Information we collect about our users is stored on secured servers. Doing so protects the confidentiality of your personal information while it’s transmitted over the Internet.
You can help us by also taking precautions to protect your personal data when you are on the Internet. Change your passwords often using a combination of letters and numbers, and make sure you use a secure Web browser.
However, “perfect security” does not exist. If you have any questions about the security of the Service, please send an email to legal@quark.com.
To Inspect, Change or Modify Your Personal Information
Upon request, Quark will provide you with a readable copy of your personal information, although we will require proof of your identity before doing so. Quark also will modify the information that you have provided to us. Any such request should be sent by email to cservice@quark.com.
Minors
We do not knowingly collect personal information from minors (individuals below the age of 18) and no portion of the Service is directed towards minors. We do not knowingly solicit any information about minors or market to minors. If a minor submits personal information to Quark and we learn that the personal information is the information of a minor, we will attempt to delete the information as soon as possible. At the time the minor’s information is submitted, it is treated the same as all personal information under the Quark Privacy Policy.
Use of Cookies
A cookie is a small file/piece of code that is placed in the browser of your device by a server to help Quark provide our services, collect data and provide enhanced functionality to improve the user experience. By using cookies, the information you previously provided can be retrieved on your next visit to the website so that your navigation time is reduced and your use of the website is simplified. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie. Cookies also may be set by other websites or services that run content on the specific page you’re visiting.
Quark may use both session cookies, which expire once the web browser is closed, and persistent cookies, which stay on your computer until you delete them, to deliver website functions and conduct anonymous analytics and research. We consider these necessary to use some key functionalities of the site. If you disable cookies in your browser, the website and its services may still be useable; however, certain parts of it may not function as effectively.
There are other cookies that we will only use with your prior consent, specifically third-party advertising cookies and analytics and research tools that collect some type of personal data. In any case, you can delete all of them at any time.
Types of Cookies Used
Functional Cookies
These cookies are used to enhance the performance and functionality of our website. However, without these cookies, certain functionality may become unavailable. The information these cookies collect may be anonymous, so they cannot track your browsing activity on other websites.
| Cookie | Description |
|---|---|
| visitor_id<accountid> | The visitor cookie includes a unique visitor ID and the unique identifier for your account, which is derived from the Pardot tracking code placed on our site. The value stored is the unique ID if the visitor. For example, the cookie name visitor_id12345 stores the visitor value 123456789. The account identifier, 12345, makes sure that the visitor is tracked on the correct Pardot account. The visitor value is the visitor_id in our Pardot account. This cookie is set for visitors by the Pardot tracking code on our site. Data Shared: Pardot cookies store no personally identifying information whatsoever — only a unique identifier. Type and Retention: Persistent, 10 years Cookie Information/Privacy |
| pll_language | This cookie is set by Polylang plugin for WordPress powered websites. The cookie stores the language code of the last browsed page. Data Shared: Pardot cookies store no personally identifying information whatsoever — only a unique identifier. Type and Retention: Persistent, 1 year |
| visitor_id<accountid>-hash | The visitor hash cookie contains the account ID and stores a unique hash. For example, the cookie name visitor_id12345-hash stores the hash “855c3697d9979e78ac404c4ba2c66533”, and
the account ID is 12345. This cookie is a security measure to make sure that a malicious user can’t fake a visitor from Pardot and access corresponding prospect information.
Type and Retention: Persistent, 10 years Cookie Information/Privacy |
| ipv<accountid> | This LPV cookie is set to keep Pardot from tracking multiple page views on a single asset over a 30-minute session. For example, if a visitor reloads a landing page several times over a 30-minute period, this cookie keeps each reload from being tracked as a page view.
Type and Retention: Persistent, 30 minutes Cookie Information/Privacy |
Performance/Analytics Cookies
These types of cookies collect information that is used either in aggregate form to help us understand website usage, fix errors and analyze how visitors arrive at our site.
| Cookie | Description |
|---|---|
| Pardot | A session cookie named Pardot is set in your browser while you’re logged in to the website as a user, or when a visitor accesses a form, landing page or page with Pardot tracking code. The cookie denotes an active session and isn’t used for tracking. Cookie Information/Privacy |
| Google Analytics (_ga) | This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors. Type and Retention: Persistent, two years Data Shared: Anonymous traffic data may be shared among Google products Cookie Information/Privacy Opt Out |
| Google Analytics (_gid) | This cookie is used to store info on how visitors use a website (traffic, sources, pages visited — all in anonymous form). It helps in creating analytics reports on the website’s performance. Type and Retention: Persistent, one day Data Shared: Anonymous traffic data may be shared among Google products Cookie Information/Privacy Opt Out |
| Google Analytics (_gat) | This cookie is used to throttle the request rate for Google Analytics, limiting the collection of data on high-traffic sites. Type and Retention: Persistent, 1 minute Data Shared: No data is shared among Google products Cookie Information/Privacy Opt Out |
Advertising
We request your consent to use these cookies, and you can also opt out at any time.
| Cookie | Description |
|---|---|
| Facebook (_fbp) | These types of cookies are used for retargeting, so we can show you relevant ads based on your activity on our Site after you leave it. Information collected includes an identifier, and sometimes your geolocation, device type, and IP address. Type and Retention: Persistent, 3 months Cookie Information/Privacy |
E-Store
Details are provided in tables below, listing various cookies that are set for users of stores with the WooCommerce plugin installed.
| Cookie | Description |
|---|---|
| woocommerce_cart_hash |
Helps WooCommerce determine when cart contents/data changes.
Retention: session |
| woocommerce_items_in_cart |
Helps WooCommerce determine when cart contents/data changes. Retention: session |
| wp_woocommerce_session_ |
Contains a unique code for each customer so that it knows where to find the cart data in the database for each customer. Retention: 2 days |
| wp_woocommerce_session_ |
Powers the Recent Viewed Products widget.
Retention: session |
| store_notice[notice id] |
Allows customers to dismiss the Store Notice. Retention: session |
No personal information is stored within these cookies.
Links to Other Websites
Our services may contain links to other websites that are not owned or under the control of Quark. The provision of such links is intended to be for your convenience only and does not signify endorsement of the websites or guarantee the location of their content. We do not review and are not responsible for the privacy policies of other websites. Please be aware that the terms of our privacy policy only apply to our Quark website and related products.
Amendments
Quark reserves the right to amend this cookie policy without prior notice or consultation. Any amendments will take effect at the same time the policy is updated on the website.
Managing, Disabling and Deleting Cookies
In case you do not want to accept certain third-party cookies, or you wish to remove previously installed third-party cookies, you can manage this within your chosen browser settings. See below for a guide on how to do this for different browsers. Additionally, if you change computers or web browsers, you will need to opt out again.
Data Retention
We will retain your personal information for the period necessary to fulfil the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law, for legal, tax or regulatory reasons, or other lawful purposes.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
Legal Basis for Processing Your Personal Information
Our legal basis for collecting and using the personal information described in this Privacy Policy depends on the personal information concerned and the specific context in which we collect it. We will normally collect personal information from you only where we have your consent to do so, where we need the personal information to perform a contract with you, or where the processing is in our legitimate business interests. In some cases, we may also have a legal obligation to collect personal information from you.
If we ask you to provide personal information to comply with a legal requirement or to enter into a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information). Similarly, if we collect and use your personal information in reliance on our legitimate business interests, we will make clear to you at the relevant time what those legitimate business interests are. Common examples include collecting and storing information to document a sales transaction or a customer support request.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us at legal@quark.com.
Your Data Protection Rights & Choices
You have the following rights:
- You may request access to information that Quark collects about you.
- You can correct, update or request deletion of your personal information.
- You can object to processing of your personal information, ask us to restrict processing of your personal information or request portability of your personal information where it is technically possible.
- You can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal information conducted in reliance on lawful processing grounds other than consent.
- You have the right to complain to a data protection authority about our collection and use of your personal information.
You have the right to opt-out of marketing communications we send you at any time. You can exercise this right by clicking on the “unsubscribe” link in the marketing e-mails we send you or by contacting us at cservice@quark.com.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws. You may contact us with questions or to exercise any of these above rights at any time by contacting us at cservice@quark.com. Quark extends these rights to all users regardless of their location.
Our Commitment to Your Privacy
To make sure your personal information is secure, we communicate these guidelines to Quark employees and strictly enforce privacy safeguards within the company. In addition, Quark supports industry initiatives to preserve privacy rights on the Internet and in all aspects of electronic commerce.
The website has links to the sites of other companies. Quark is not responsible for their privacy practices. We encourage you to learn about the privacy policies of those companies.
Privacy Questions
If you have questions or concerns about Quark’s Customer Privacy Policy or data processing, please email us at legal@quark.com. If you do not want Quark to keep you up to date with Quark news, software updates and the latest information on products and services, please request that Quark remove your name from our mailing list records. Any such request should be sent by email to cservice@quark.com.
Your Consent and Notification of Changes
By using the Service, you consent to Quark’s collection and use of the information described in this Privacy Policy. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will update this Privacy Policy. Please check Quark’s website from time to time to make sure that you are aware of our latest Privacy Policy.
Additional Disclosures for California Residents
These additional disclosures apply only to California residents. The California Consumer Privacy Act of 2018 (“CCPA”) provides additional rights to know, delete and opt out, and requires businesses collecting or disclosing personal information to provide notices and means to exercise rights.
a. Notice of Collection
In the past 12 months, we have collected the following categories of personal information enumerated in the CCPA:
- Identifiers, including name, alias, postal address, email address, phone number, account name, IP address, and other similar identifiers.
- Demographic information, including your age and gender.
- Commercial information, including purchases and engagement with Quark.
- Internet activity, including browsing history, search history and information regarding your interactions with Quark.
Under no circumstances will Quark sell your information as the term” sell is traditionally understood. However, to the extent “sale” under the CCPA is interpreted to include any of the activities disclosed in this Privacy Statement, we will comply with applicable law as to such activity. Quark discloses the following categories of personal information for commercial purposes: identifiers, demographic information, commercial information, internet activity, geolocation data and inferences. We use and partner with different types of entities to assist with our daily operations and manage our Services.
b. Right to Know and Delete
If you are a California resident, you have the rights to delete the personal information we have collected from you and know certain information about our data practices in the preceding 12 months. In particular, you have the right to request the following from us:
- The categories of personal information we have collected about you;
- The categories of sources from which the personal information was collected;
- The categories of personal information about you we disclosed for a business purpose or sold;
- The categories of third parties to whom the personal information was disclosed for a business purpose or sold;
- The business or commercial purpose for collecting or selling the personal information; and
- The specific pieces of personal information we have collected about you.
To exercise any of these rights, please submit a request through our webform located at https://www.quark.com/privacy or call our toll-free number at 1-800-676-4575. In the request, please specify which right you are seeking to exercise and the scope of the request. We will confirm receipt of your request within 10 days. We may require specific information from you to help us verify your identity and process your request. If we are unable to verify your identity, we may deny your requests to know or delete.
c. Right to Opt-Out
To the extent Quark sells your personal information as the term “sell” is defined under the CCPA, you have the right to opt-out of the sale of your personal information by us to third parties at any time. You may submit a request to opt-out through our webform located at https://www.quark.com/privacy. You may also submit a request to opt-out by calling our toll-free number at 1-800-676-4575.
d. Authorized Agent
You can designate an authorized agent to submit requests on your behalf. However, we will require written proof of the agent’s permission to do so and verify your identity directly.
e. Right to Non-Discrimination
You have the right not to receive discriminatory treatment by us for the exercise of any your rights.
f. Minors
We do not knowingly “sell” the personal information of minors under 16 years old who are California residents without their affirmative authorization.
g. Shine the Light
Customers who are residents of California have the right to request a disclosure describing the categories of personal information we have shared with third parties for their direct marketing purposes, and with whom we have shared it, during the preceding calendar year. You may request a copy of that disclosure by contacting us as set out in the “Contact Us” section above and specifying that you are making a “California Shine the Light Request.” We may require additional information from you to allow us to verify your identity and are only required to respond to requests once during any calendar year.
Additional Disclosures for Nevada Residents
Nevada law (NRS 603A.340) requires each business to establish a designated request address where Nevada consumers may submit requests directing the business not to sell certain kinds of personal information that the business has collected or will collect about the consumer. A sale under Nevada law is the exchange of personal information for monetary consideration by the business to a third party for the third party to license or sell the personal information to other third parties. If you are a Nevada consumer and wish to submit a request relating to our compliance with Nevada law, please contact us as at cservice@quark.com.
Additional Disclosures for Data Subjects in Europe
a. Roles
Data protection laws in Europe distinguish between organizations that process personal data for their own purposes (known as “controllers”) and organizations that process personal data on behalf of other organizations (known as “processors”). Quark acts as a controller with respect to personal data collected as you interact with our websites, emails, and advertisements.
b. Lawful Basis for Processing
If you are a data subject in Europe, we only process your personal data based on a valid legal ground, including when:
- You have consented to the processing of your personal data;
- We need your personal data to provide you with services and products; requested by you, or to respond to your inquiries;
- We have a legal obligation to process your personal data; or
- We or a third party, have a legitimate interest in using your personal data and your interests and fundamental rights and freedoms do not override those interests.
c. Data Transfer
If you are a data subject in Europe, we will transfer your personal data subject to appropriate safeguards, such as Standard Contractual Clauses.
d. Your European Privacy Rights
If you are a data subject in Europe, you have the right to:
- Request access to and receive information about the personal data we maintain about you, to update and correct inaccuracies in your personal data, to restrict or to object to the processing of your personal data, to have the personal data deleted, or to exercise your right to data portability to easily transfer your personal data to another company.
- Withdraw any consent you previously provided to us regarding the processing of your personal data, at any time and free of charge. We will apply your preferences going forward and this will not affect the lawfulness of the processing before your consent withdrawal.
- Lodge a complaint with a supervisory authority, including in your country of residence, place of work or where an incident took place.
You may exercise your rights by submitting a written request to us at the addresses set out above. We will respond to your request within 30 days. We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will tell you why, subject to legal restrictions.
Please note that we retain personal data as necessary to fulfil the purposes for which it was collected, and may continue to retain and use information even after a data subject request for purposes of our legitimate interests, including as necessary to comply with our legal obligations, resolve disputes, prevent fraud, and enforce our agreements.
Updated: Sept 8, 2023