Frequently Asked Questions
Cleverbridge is an established provider of e-commerce store solutions. They handle the online processing of QuarkXPress orders on our behalf. Your transaction is with Cleverbridge and they will provide you any order support that is needed. Technical support for QuarkXPress is handled directly by Quark.
Cleverbridge is PCI compliant and follows strict data and privacy standards. It has a 20-year history managing e-commerce solutions, processing billions of transactions for millions of customers during that time. You can read more about its data privacy and security policies here.
Due to data privacy and security compliance you will not be able to see orders completed prior to Cleverbridge. All future orders will store in Cleverbridge and you can access them at any time. If you have any questions about a prior order, please reach out to our support team and they will be happy to assist you.
If you have an active QuarkXPress plan, you can do so by visiting the Purchase Lookup page in Cleverbridge and entering your email address.
Any queries relating to payments, refunds, renewal status, billing & credit card details or subscription changes are managed by Cleverbridge. You can visit their support page to receive help through live chat or email. Please note there is no direct phone number to call.