Thanks for reaching out for QuarkXPress software support!
There are several options to help you with your queries, so please choose one that best suits you. You can always use our Live Chat facility located in the bottom right-hand corner of this website for any general or initial questions.
Customers with Support Contracts
If you have an annual subscription license for QuarkXPress, or have a maintenance & support contract (previously called an Advantage Plan) with your perpetual license, you can log in to our Technical Support Portal and raise a case directly with our team. We’ll come back to you as soon as possible in accordance with our
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Customers without Support Contracts
If you have a perpetual QuarkXPress license with no current maintenance & support, then you can choose to purchase one at any time. When you buy an annual maintenance & support contract you are automatically entitled to the latest version of QuarkXPress and any other releases during your annual contract term. Read More
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All customers can access our Knowledge Base, which provides an extensive library of articles and user community chats tracing back several years. We recommend searching the Knowledge Base as there may be useful threads on there for multiple versions of QuarkXPress.
GO TO KNOWLEDGE BASE
Many day-to-day questions are answered and discussed on our Facebook Forum, which includes comments from power QuarkXPress customers and experienced members of the community.
VISIT FACEBOOK FORUMContact Us
The Contact Us page provides links to all the above, plus our software installers, our documentation such as user guides and release notes, and our policies.
GO TO CONTACT USEmail Sales
You can send an email directly to our QuarkXPress sales team to learn more about our maintenance & support upgrade options or ask any questions relating to user licensing or version upgrades.
Email Sales
Cleverbridge Order Support
Contact our partner Cleverbridge for any queries relating to QuarkXPress payments, refunds, renewal status, billing & credit card details or subscription changes.
CONTACT USFrequently Asked Questions
Cleverbridge is an established provider of e-commerce store solutions. They handle the online processing of QuarkXPress orders on our behalf. Your transaction is with Cleverbridge and they will provide you any order support that is needed. Technical support for QuarkXPress is handled directly by Quark.
Cleverbridge is PCI compliant and follows strict data and privacy standards. It has a 20-year history managing e-commerce solutions, processing billions of transactions for millions of customers during that time. You can read more about its data privacy and security policies here.
Due to data privacy and security compliance you will not be able to see orders completed prior to Cleverbridge. All future orders will store in Cleverbridge and you can access them at any time. If you have any questions about a prior order, please reach out to our support team and they will be happy to assist you.
If you have an active QuarkXPress plan, you can do so by visiting the Purchase Lookup page in Cleverbridge and entering your email address.
Any queries relating to payments, refunds, renewal status, billing & credit card details or subscription changes are managed by Cleverbridge. You can visit their support page to receive help through live chat or email. Please note there is no direct phone number to call.
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