Whatever may be the reason(s), it’s disheartening to see you cancel the Advantage Plan auto-renewal option. We introduced this option for the customers to access all the premium services, get new feature updates, and always use the latest version of QuarkXPress without any disruptions due to the expiration of the Advantage Plan. Whatever the reason is, we always seek your feedback to better our services.
Your subscription of the Advantage plan starts with the purchase of QuarkXPress. After the first term, your recurring subscription of Advantage will auto-renew and you will be billed at the applicable renewal price.
Important: After you have successfully turned off / unsubscribed auto-renewal, a confirmation email will be sent along with expiration date of the current Advantage subscription if there is any in effect. Please keep in mind that you are solely responsible for properly opting-out from the auto-renewal system through your My Account page. You can also send an email to Customer Support before or on the auto-renewal payment due date.
In case you missed to unsubscribe auto renewal and you have been charged for the next subscription term, you can also make a refund request. Please visit Refund Policy to learn how can you do it.