Enterprise Maintenance
Quark offers a Premium and Base Maintenance Plan for its enterprise solutions. Both maintenance plans include:
- Product upgrades released within the year of coverage
- Unlimited e-mail, chat and phone support (see below for support hours)
- 24 x 7 access to Quark Self Service Portal
- 24 x 7 access to our Virtual Knowledge Base
- 24 x 7 access to Quark Enterprise Forums
Premium Maintenance Plans provide 24-hour phone support, Monday to Friday whereas Base Maintenance Plans offer support within normal business hours, Monday to Friday as outlined below.
Premium Support (24x5)
| Americas |
Monday 7:00 AM through Friday 6:00 PM MST (GMT-7) |
| Europe & ME |
Monday 8:30 AM through Friday 6:30 PM, CET (GMT+1) |
| India |
Monday 10:00 AM through Friday 7:00 PM IST (GMT+5:30) |
| Australia |
Monday 7:00 AM through Friday 7:00 PM AEST (GMT+10:00) |
Base Support (9x5)
| Americas |
8:00 AM - 5:00 PM (Local Time) Weekdays |
| Europe & ME |
8:00 AM - 5:00 PM (Local Time) Weekdays |
| India |
8:00 AM - 5:00 PM (Local Time) Weekdays |
| Australia |
8:00 AM - 5:00 PM (Local Time) Weekdays |
A Premium or Base Maintenance Plan is required during the first year of ownership of a Quark enterprise solution. Annual renewal is optional thereafter although highly recommended for continued support and software upgrades. Prices vary by installation. For maintenance renewals or special support requests outside of normal enterprise support hours, please contact your sales representative.