Cancellation & Refund Policy
Annual Prepaid Subscriptions
Quark offers annual prepaid subscriptions for QuarkXPress, QuarkXPress CopyDesk, Quark App Publishing Studio and Quark App Publishing Studio Additional Storage.
Your subscription begins as soon as your initial payment is processed. You will be charged, in one lump sum, the annual rate stated at the time of purchase, plus applicable taxes. Your subscription will renew automatically on your annual renewal date until you cancel.
You may cancel your subscription any time via your Quark Account or by contacting Quark Support. If you cancel within 14 days of your initial order and without having activated the software, you’ll be refunded fully based on your original method of payment. Should you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contracted term.
Annual Maintenance & Support Plans
One year of maintenance and support is included with the purchase of a new QuarkXPress perpetual license.
Your maintenance and support plan begins as soon as your initial payment is processed. It will renew automatically at the list price on your annual renewal date.
You may cancel the renewal of your QuarkXPress maintenance and support plan at any time via your Quark Account. If you cancel within 14 days after the renewal date, you’ll be refunded fully based on your original method of payment. Should you cancel after 14 days, your payment is non-refundable and your plan will continue until the end of your contracted term.
If you cancel your QuarkXPress maintenance and support plan, you will not be entitled to upgrades or technical support after the contracted term ends.
You will own the license for the last version of the software that you downloaded while your maintenance and support plan was active.