Hardware key information

QuarkXPress Passport® 4.1 software requires a hardware key (also known as a dongle) to function properly. The following links tell you more about hardware keys and the Quark® policies that apply to them.

Please note that Quark no longer sells or supports QuarkXPress 4.1. QuarkXPress Passport 4.1 is only available in Traditional Chinese, Simplified Chinese, Japanese, and Korean. For more information, please contact customer service.

QuarkXPress Passport versions 5 and 6 do not require a hardware key.

About hardware keys for QuarkXPress Passport 4.1

A hardware key is a security device that protects against piracy and the illegal distribution of software. Each hardware key is synchronized with a specific copy of QuarkXPress Passport 4.1. When you launch QuarkXPress Passport 4.1, it looks for the hardware key on your system. If it does not find the hardware key, the software will automatically stop running. This prohibits a single copy of software from being installed and used on multiple computers.

Hardware keys are physical devices that plug into a port on your computer. They come in a variety of types to suit both Mac OS and Windows computers and to accommodate commonly used ports — specifically USB and ADB ports for Mac OS and parallel ports for Windows.

Back to top

Matching your computer to the right hardware key

It is crucial when ordering QuarkXPress Passport 4.1 to know what kind of computer (Mac OS or Windows) the software will be running on and the types of ports available on that computer. Each of the configurations listed below requires a specialized hardware key, so it helps to know precisely which configuration you have. (See Local vs. network hardware key for more information.)

Mac OS computers

• ADB port
  —Local configuration (ADB hardware key)
  —Network configuration (ADB network hardware key)
• USB port  (G3/G4/iMac/iBook)
  —Local configuration (USB hardware key)
  —USB adapter for ADB hardware key (local configuration)
  —USB adapter for ADB network hardware key (network configuration)

(Some limitations exist on certain Mac OS versions. Please contact Quark technical support for more information.)

Windows (Windows 95/Windows 98/Windows NT/Windows 2000/Windows Me computers)

• Parallel ports only for both local and network keys
• Local configuration
• Network configuration

Back to top

Local vs. network hardware keys

QuarkXPress Passport 4.1 can be used in both local and network configurations. Each configuration requires its own type of hardware key.

In a local configuration, a single copy of software is installed on a single computer and is used only on that computer.

In a network configuration, a single copy of software is installed on many computers, all of which are connected to a local area network (LAN). In these configurations, the software owner buys a special multi-user license, allowing a given number of computers to run the software simultaneously. For example, you may have installed the software on 15 computers, but your license only allows you to run it on 10 computers at the same time. In this example, a network hardware key attached to one computer on the network regulates the total number of current users and prohibits more users than the license agreement allows. Restrictions on networking protocols exist for use of the network hardware key. Please contact Quark Technical Support at 800.676.4575 Option 2 for more information.

Hardware keys designed for network configurations will not work if local hardware keys are present.

When calling Quark customer service (800.676.4575 in the United States) with a hardware key question, be sure to know which configuration you're using.

Back to top

Exchanging a hardware key

Hardware key exchanges are only allowed for QuarkXPress Passport 4.1 Traditional Chinese, Simplified Chinese, Japanese, or Korean. You can exchange one type of hardware key for another (such as an ADB hardware key for a USB hardware key) if, for example, you have a new computer that can not accommodate the old key. We will exchange hardware keys for a fee of $20 per hardware key plus $5 for shipping. To exchange a hardware key or for more information call Quark customer service at 800.676.4575 in the United States.

We will also exchange local hardware keys for a network hardware key if, for example, you have switched to a multi-user network configuration (see Local vs. network hardware keys). We will exchange the hardware keys free of charge. See Contact Options for the shipping address.

Back to top

Returning a damaged or defective hardware key

Within the product warranty period (one year), we will replace hardware keys that are defective or that have been damaged during shipping free of charge. If you think your hardware key is defective, contact Quark technical support at 800.676.4575 Option 2. A Quark technician will work with you to confirm that there is a problem and initiate the exchange process, if necessary.

Quark no longer supports or provides replacement hardware keys for QuarkXPress 3.3 unless you are using this version in conjunction with QPS.

Back to top

Replacing a lost or stolen hardware key

Hardware key replacements are only available for QuarkXPress Passport 4.1 Traditional Chinese, Simplified Chinese, Japanese, or Korean. We will replace a lost or stolen hardware key for a fee of $300* plus tax and shipping. Call Quark customer service at 800.676.4575 in the United States for more information. This service is only offered once per key.
(*Prices are subject to change without notice.)

Back to top

Hardware key installation instructions

To read installation instructions and view placement illustrations for your hardware key:

1. Choose the type of computer to which you’ll be connecting the hardware key.
2. Choose the type of port to which you’ll be connecting.
3. Choose the type of hardware key you want to connect.
4. Follow the instructions provided, referring to the illustrations as needed.

MacOS computers

Windows Computers

Back to top