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Desktop support
Customer service
Training
Consolidating serial numbers
Organizations that have five or more copies of QuarkXPress® or QuarkXPress Passport® software can consolidate their serial numbers into one parent serial number. Consolidating serial numbers reduces the burden on your IT department by simplifying installation and record-keeping procedures, and it gives all users access to Quark® technical support and customer service with a single serial number. There is a fee for consolidating or deconsolidating licenses.
Requirements for consolidation
You must own at least five copies of the software,
each registered with a unique serial number. All copies must be
at the current release version of the software and used on the
same operating system platform (either all Mac OS or all Windows).
If all or some copies are not at the current release version,
you must upgrade them before you can consolidate.
Please call Quark customer service at 800.676.4575 to initiate the consolidation process.
Consolidation and service plans
If you have purchased a service plan for one of the copies being
consolidated, you can expand the service plan to cover all the
consolidated copies. This process works as follows:
-
If you have multiple service plans, we will select the copy
that has the longest time remaining on its plan, and use
it as the parent serial number.
-
All consolidated copies will be covered under that serial
number and that service plan until the plan expires.
-
If you do not have a service plan, you can purchase a
one-year site service plan for $195 plus $25 per seat
(per copy of the software) as part of the consolidation.
Deconsolidation
You may deconsolidate multiple copies of software that are under the umbrella of a parent serial number.
The fee for deconsolidation is $100 for each new serial number created. For example, if you are a site of 50 QuarkXPress users consolidated under one serial number and you want to deconsolidate to five sites with 10 users each, you would keep the original serial number and Quark would assign you four new serial numbers at $100 each, so the charge would be $400.
For more information, call Quark customer service at 800.676.4575.
Desktop support
Customer service
Training
Consolidating serial numbers
Organizations that have five or more copies of QuarkXPress® or QuarkXPress Passport® software can consolidate their serial numbers into one parent serial number. Consolidating serial numbers reduces the burden on your IT department by simplifying installation and record-keeping procedures, and it gives all users access to Quark® technical support and customer service with a single serial number. There is a fee for consolidating or deconsolidating licenses.
Requirements for consolidation
You must own at least five copies of the software, each registered with a unique serial number. All copies must be at the current release version of the software and used on the same operating system platform (either all Mac OS or all Windows). If all or some copies are not at the current release version, you must upgrade them before you can consolidate.
Please call Quark customer service at 800.676.4575 to initiate the consolidation process.
Consolidation and service plans
If you have purchased a service plan for one of the copies being consolidated, you can expand the service plan to cover all the consolidated copies. This process works as follows:
- If you have multiple service plans, we will select the copy that has the longest time remaining on its plan, and use it as the parent serial number.
- All consolidated copies will be covered under that serial number and that service plan until the plan expires.
- If you do not have a service plan, you can purchase a one-year site service plan for $195 plus $25 per seat (per copy of the software) as part of the consolidation.
Deconsolidation
You may deconsolidate multiple copies of software that are under the umbrella of a parent serial number.
The fee for deconsolidation is $100 for each new serial number created. For example, if you are a site of 50 QuarkXPress users consolidated under one serial number and you want to deconsolidate to five sites with 10 users each, you would keep the original serial number and Quark would assign you four new serial numbers at $100 each, so the charge would be $400.
For more information, call Quark customer service at 800.676.4575.