Known issues in QuarkXPress 6.0

Important feature information

Following is feature information that you should note:

If you are rendering EPS files using Full-Resolution Preview, you will get better performance if you use a computer that has at least 256MB of installed RAM. If you use the feature to render EPS files on a computer with less RAM, it will take significantly longer to render the picture.

Reporting crash problems on Mac OS

Mac OS® X includes a utility that creates a crash report when an application unexpectedly quits. If QuarkXPress® unexpectedly quits, you can use this utility to assist Quark® Technical Support in troubleshooting your problem.

To create Mac OS crash reports, launch the Console utility, located in the “Utilities” folder within the Mac OS X “Applications” folder. Once Console is running, choose Console > Preferences to display the Console Preferences dialog box, and then click the Crashes tab. Check Enable crash reporting. Choose File > Quit to quit Console.

After you have set the Console preferences to report crashes, the crash log file is updated any time QuarkXPress unexpectedly quits. This log file is located in Users > [user name] > Library > Logs > Crash Reporter. To report a crash, keep the report handy when you call, or copy and paste the text from the log file and send it in an e-mail message to Quark Technical Support.

“XPress Preferences” file

On Mac OS, the default “XPress Preferences” file is now located in [hard drive] > Users > [user name] > Library > Preferences > Quark > QuarkXPress 6.0. On Windows®, the default “XPress Preferences” file is located in C: > Documents and Settings > [current user] > Application Data > Quark > QuarkXPress 6.0.

The default “XPress Preferences” file is shared by all QuarkXPress 6.0 applications installed on the computer. To create different sets of preferences for multiple copies of QuarkXPress on one computer, create a “Preferences” folder in the QuarkXPress application folder. QuarkXPress will then create a local “XPress Preferences” file and ignore the shared preference file. If you delete the local preference file, QuarkXPress will revert to the shared preferences file.

Note: When you want to revert to default preferences, or if you believe a preference file is damaged, delete only the contents of the preference folder, but leave the folder itself intact.

Documentation errata

Following is feature information that has changed since A Guide to QuarkXPress Addendum, QuarkXPress 6.0 help files and the ReadMe were completed:

• The Show/Hide Tagged Content command has been moved to the View menu.
• When importing large text files, undoing the Get Text Function may fail.
• The Clipping tab has been removed from the Modify dialog box (Item > Modify) for table picture cells.
• The location of PostScript Printer Description (PPD) files is incorrect in the QuarkXPress help file:
  On Mac OS, PPDs are located in [hard drive] > Library > Printers > PPDs > Contents > Resources > en.lproj.
  On Windows 2000, PPDs are located in the “Windows” folder within the “System” folder.
• Windows only: The “Keyboard Template.pdf” file that installs with QuarkXPress for Windows does not contain the correct information for Windows. Click here to download the correct “Keyboard Template.pdf” file for Windows.
• The hyperlink for the training material in the section “Learning QuarkXPress” was incorrect in the QuarkXPress 6.0 ReadMe. The correct hyperlink for training material is www.quark.com/service/desktop/training
• The isolation techniques for Mac OS and Windows were incorrectly described in the “Troubleshooting Guide.pdf.” The correct isolation techniques are listed below.
  Mac OS:
  • Create a folder on your desktop and name it “test;”
  • Navigate to the location where QuarkXPress 6.0 or QuarkXPress Passport™ 6.0 application files are installed;
    Note: The default location is “Mac OS Hard Drive/Applications/QuarkXPress 6.0.”
  • Press Option while you drag the following into the “test” folder:
    “QuarkXPress” or “QuarkXPress Passport” application
    “Required Components” folder
    “OmniCore.Mach-O.r.dylib” file
  • Launch QuarkXPress 6.0 from the “test” folder.
    Note: To isolate QuarkXPress or QuarkXPress Passport (with QLA support), copy the “QLAClient.properties” file into the “test” folder.
  Windows:
  • Create a folder on your desktop and name it “test;”
  • Navigate to the location where QuarkXPress 6.0 or QuarkXPress Passport 6.0 application files are installed;
    Note: The default location is “D:/Program Files/Quark/QuarkXPress 6.0.”
  • Copy the following from the “QuarkXPress 6.0” folder to the “test” folder:
    “QuarkXPress.exe” or “QuarkXPress Passport.exe” file
    “Required Components” folder
    “xerces-c_2_1_0.vc6.r.dll” file
    “stlport_vc645.dll” file
    “omniORB271.x86.r.dll” file
    “omnithread2.x86.r.dll” file
  • Launch QuarkXPress 6.0 from the “test” folder.
    Note: To isolate QuarkXPress or QuarkXPress Passport (with QLA support), copy the “QLAClient.properties” file into the “test” folder.

Pantone color libraries

Some PANTONE® color library names have changed and libraries have been added since the QuarkXPress help file was completed:

• PANTONE ProSim has changed to PANTONE solid to process coated.
• The PANTONE solid matte library contains PANTONE spot colors for matte coated stock.
• The PANTONE solid to Process coated EURO library contains PANTONE solid colors in four-color process using Euroscale CMYK primaries.
• The 3000 PANTONE Process Color System® library contains colors (four-color) using Euroscale CMYK primaries.
• The PANTONE solid in Hexachrome® coated library includes CMYKOG screen values for each color and helps you to view how solid PANTONE Colors will reproduce in Hexachrome process printing. Hexachrome is a six-color (cyan, magenta, yellow, black, orange, and green) high-fidelity color system developed by Pantone, Inc. It is also known as the PANTONE Hexachrome® Color System.

Known problems

Following are some problems that have been discovered in the QuarkXPress 6.0 software.

• Windows only: When in the append dialog while appending a Web Project containing Cascading Menus and Meta-Tags using German, Swiss German, German Reformed, or Norwegian languages, the Cascading Menu Items are listed under the Meta-Tag category and the Meta-Tag Items are listed under the Cascading Menu category.
• Windows XP only: When you open a library that contains more items than those that display, the vertical scroll bar does not work. To enable the scroll bar, resize the library palette or edit a library item.
• The Undo/Redo history is cleared when you lock or unlock a layer.
• Mac OS X only: If a user other than the one who activated QuarkXPress logs on and attempts to launch the application, the error message “QuarkXPress 6.0 cannot be run from a locked volume” displays. To avoid this problem, set the QuarkXPress permissions (File > Get Info > Ownership > Permissions) to share with other users after you install it.
• Windows only: When you use the Save Page as EPS feature for a page containing OpenType fonts, and then import the resulting EPS file into a project, the OpenType fonts are substituted with Courier upon output.
• Windows XP only: If you change the UI scheme (Display properties > Scheme) while QuarkXPress is running, you may experience redraw problems. To avoid this, relaunch QuarkXPress after you change the UI scheme.
• Mac OS only: A Microsoft® Word document containing em or en dashes, when imported into a QuarkXPress layout, does not display em and en dashes.
• Mac OS only: Copying a Microsoft Excel table (or a single cell) with borders as thick lines in a QuarkXPress picture box, followed by printing the layout, does not print the thick-lined borders on the left and top sides of the table (or cell). As a workaround, copy adjacent cells (to the left and top sides of the desired table or cell) in the picture box and hide the additional cells (copied adjacent cells) either by moving the content inside the picture box or resizing the picture box.
• Mac OS only: The upper edge of the characters typed in “Copperplate Gothic Bold” font is partially cut-off. This is only a display problem, however.
• Mac OS only: Launching QuarkXPress application with keyboard input set to “CSA-Canada” and language set to “French” displays the alert, “This version of QuarkXPress cannot be used with this keyboard (85).” As a workaround, set the language as “French Canadian” and keyboard input as “US-English.”
• Mac OS only: Page breaks inserted in a QuarkXPress 6.0 document are not exported to an MS-Word document.
• Mac OS only: Saving a QuarkXPress layout on Mac OS computers that have: a) multiple hard-drives, external hard drives (fire wire drives), or partitioned hard drives b) installed fonts using Extensis Suitcase 10.x or X1 displays the alert, “File is already open [-47].”

Printing

• Mac OS only: When you check Fit in Print Area (File > Print > Setup tab) and choose an option from the Page Flip pop-up menu (File > Print > Options tab) while using one of the generic PPDs (File > Print > Setup tab> Printer Description pop-up menu) , the content of the layout is clipped upon output. To avoid this problem, choose a PPD that matches your printer.

PDF Filter

• QuarkXPress will fail to import a PDF version 1.5 file
• If you import a QuarkXPress PDF file that contains an imported monotone, duotone, or multi-tone EPS file, a PostScript error occurs when you print the layout as composite; if you print separations, a blank document prints. To avoid this problem, use the Save Page as EPS feature, rather then the PDF Export feature, when you want to export a page that contains a monotone, duotone, or multi-tone EPS file.
• If you export a layout as PDF with Embed all fonts unchecked in the PDF Export Options dialog box Job Options tab, and then import the resulting PDF file into a QuarkXPress picture box, all fonts are substituted upon output, even if the fonts are installed on the computer.
• If you export a PDF file that contains more than 28 characters in its file name, an erroneous error message displays stating that QuarkXPress is unable to create the file. Please note that when this occurs, QuarkXPress does successfully export the PDF file.
• Mac OS only: If you import a PDF file that contains more than 31 characters in its file name, or import a PDF file from a folder whose name contains more than 31 characters, the PDF file prints low-resolution to a PostScript printer.
• If you export a layout with reflowed text as a PDF, the hyperlinks are not mapped to the correct place in the PDF file.

Get Text

Mac OS only: In the Get Text dialog box, if you check Include Style Sheets and then press Cmd while clicking Open to import raw code from an HTML file, the text may fail to import.

Text boxes

Windows only: You may experience problems selecting the Left Indent field when the Leading field is selected in the Paragraph Attributes dialog box Style > Leading. This only occurs on the first attempt, so if you experience the problem simply close the dialog box and choose Style > Leading again.

Auto Save

• The Auto Save feature saves only the active project; it does not save open projects that are open in the background.
• Mac OS only: If you manually save a project after it has been auto saved to a Novell server, the project will be deleted. If you are using a Novell server with a Mac OS computer, Quark recommends that you save projects to a local volume or a different server and then copy the file to the Novell server.
• Mac OS only: If you use the Auto Save feature with a project that has a long file name, the Auto Save alert may not display when you reopen the project if QuarkXPress unexpectedly quits after the project has been auto saved. Additionally, the contents that were saved by Auto Save are removed from the project upon reopening it.
• Windows only: The Auto Save feature does not save open projects when QuarkXPress is running in the background (that is to say, when a different application is the active application).

Tables

• When a picture box is in front of a text cell containing a text overflow symbol, the text flows to other cells instead of remaining in its assigned cell when you preview it in Netscape, and the text is simply cut off when you preview it in Internet Explorer.
• Windows only: If you right-click a horizontal gridline to display the context menu and then choose Modify and uncheck Convert Table to Graphic on Export, the gridline width you clicked changes to 12 points.
• Windows only: When you specify a Hairline width for gridlines, the lines display incorrectly when you refresh the page.
• Mac OS X only: You cannot multiple-select table cells using by pressing Shift and clicking cells with the Content tool.
• If you convert an anchored table to text after dragging the table to a different page, the resulting text box may display on the table's original page.
• If you check Suppress Output in the Modify dialog box for a picture cell table (Item > Modify > Table tab), Suppress Picture Output will not be checked in the Picture tab as it should be. However, the table and its pictures will be suppressed when you print.

Web layouts

• When you export text as HTML and then import it into another document, additional spaces and paragraph returns may be added to the text.
• When you print a Web layout containing placeholders, two browser windows open.
• If you change the color applied to a freehand line after you have previewed it and left the browser window open, the new color may not display correctly in the browser window. If this occurs, refresh the browser window.
• If you drag a vertical ruler to the same position as the Page Width guide and then choose View > Hide Guides and subsequently choose View > Show Guides, the Page Width guide displays narrower than it originally did.
• If you underline several blank spaces at the end of a line of text that continues on the next line without a paragraph return, the underline does not display in the QuarkXPress document, but it does display in the Web browser after you export the document.
• If you drag and drop buttons containing text from one document to another, the copied buttons may display with an overflow symbol, and no alert displays to indicate that the buttons cannot be copied in this manner.
• If you change a frame style, the change may not take effect correctly.
• Mac OS only: If you create a GIF, JPG, or PNG file in QuarkXPress for Windows and then attempt to assign that picture as a background image in QuarkXPress for Mac OS (Page > Page Properties > Background Image), an error message displays.
• Windows only: When you use a Windows browser to preview HTML text that was created in and exported from QuarkXPress for Mac OS, gibberish text may display.

Spell checking

• If you choose Utilities > Edit Auxiliary and add to the auxiliary dictionary a word that begins with a capital letter, the word you added displays in all lowercase letters when you reopen the Edit Auxiliary Dictionary dialog box and select that word.
• When you spell check text in a path or box that is behind another object, previous Suspect Words may remain selected, along with the word that is currently specified as the Suspect Word.

Apple events scripting

• You cannot set character attributes for a paragraph style that uses the Default character style.
• You cannot set text outset values for a table cell.
• You cannot get or set properties for the “next text box.”
• You cannot get or set properties for the “previous text box.”
• A script to determine if a master page has been modified returns incorrect results.
• You cannot create an orthogonal line if you define the start point at the edge of the pasteboard.
• You cannot duplicate a text box, picture box, line, or table after or before itself.
• You cannot duplicate a box from one document to another.
• You cannot set the Opt. value for Space (Edit > H&Js) to the same value that is in the Min. field.
• QuarkXPress allows you to specify a text box position off the pasteboard using an AppleScript®. However, when you select such a box and choose Item > Modify, an error message displays to explain that the box is off the pasteboard. If this occurs, invoke the error message three times, and QuarkXPress will reposition the box at the edge of the pasteboard.
• If you press Option, select a box creation tool, use that tool to create a series of boxes, and then immediately run a script to select all the boxes before you deselect the newest box, QuarkXPress fails to select any boxes.
• If you have hidden QuarkXPress in the Finder menu (Finder > Hide QuarkXPress or Finder > Hide Others), then you cannot successfully run an AppleScript to print the specified QuarkXPress document.
• After you run a script to move selected text to another location, the text is erroneously deselected.

QuarkXPress Passport only

• When you save a project as a 5.0 document and then save that document as a 4.0 file, hyphenation may change if the document uses an Extended 2 hyphenation method.
• The link to keyboard shortcuts does not work in the French help file. To display the French keyboard shortcuts, click the Search tab in the French help file and search for “Commandes clavier.”
• When you are using the Spanish program language, several Help topic titles display in English.
• The German spell checking dictionaries do not always suggest the best replacements for a Suspect Word.
• When you spell check a document, the Suspect Word may display truncated if you click it in the Check Story or Check Document dialog box.
• Windows only: When you print by way of a Windows 2000 or Windows 2003 server, OpenType and TrueType fonts are substituted with Courier if the fonts are not resident on the printer. As a workaround, you can do any one of the following:
  Set up the print driver to spool directly to the printer by selecting Send Directly to Printer in the Advance tab of the print driver.
  Print directly to the printer using the TCP/IP or Parallel port.
  Print to File and then send the PostScript file to the printer.

Non-supported languages* in QuarkXPress 6.0

• Mac OS (Turkish only): When you print a layout containing Turkish characters, some characters do not print correctly and are replaced with junk characters. The same problem occurs if you try to export the layout as PDF.
• Windows XP (Polish only): You cannot print a print layout containing the following Polish characters with the Arial CE, Courier New CE, or Times New Roman CE fonts applied to them on a PostScript printer: (a, e, s, c, z, l, L, Ó, z, N, B, n, b, @, $, ", ß, s, {, ÷, ×, n, ?, ¤, and # ) The same problem occurs if you export the layout as a PDF file.
• Windows XP (Greek only): If you choose Greek as the operating system language, a layout containing Greek characters displays properly on screen, but prints junk characters instead of Greek characters. As a workaround, choose English as the operating system language, and the layout containing Greek characters should print correctly.
• Mac OS (Greek only): When you export a print layout as a PDF file using the Export as PDF command with Greek chosen as the program language (Edit > Program Language), the “To Cancel Print hold down the command key and type period” alert is truncated.
• Czech, Polish, Greek, Russian only: If you use a native operating system and a localized keyboard when entering characters in Czech, Polish, and Greek, the characters will print correctly even though they do not display correctly. In Russian, characters do not display when you enter them using a localized (Russian) keyboard.
• Finnish only: If you export a layout as a PDF file with Finnish chosen as the program language (Edit > Program Language), some characters using TrueType, OpenType, or Type 1 fonts either do not print or print incorrectly.
• Greek only: Opening a library containing Greek text causes QuarkXPress to unexpectedly quit. Mac OS only: If you open an library containing Greek text, the Missing Font dialog box displays and then QuarkXPress unexpectedly quits.

* - Support for some of these languages may be provided by your local Full Service Distributor in the form of XTensions software.

Fonts

• Mac OS only: The oblique styles of the Eurostile CE font family (Eurostile CE Oblique, Eurostile CE Bold Oblique, and Eurostile Demi Oblique) do not display in the Eurostile CE font submenu (Style > Font > Eurostile CE).
• Mac OS only: If you enter a lowercase “a” in QuarkXPress and apply the Berthold Walbaum Book CE font to it, the diacritical mark (à) does not display. Other acute accents display correctly, however.
• When you print a layout containing Courier New CE or Times New Roman CE fonts, these fonts do not print correctly, though they are exported to PDF correctly. Fonts belonging to the Eurostile family print correctly but do not display correctly.
• Mac OS only: When you enter characters in a print layout in the Sassy font (with Caps Lock turned off), the characters do not display. The characters, however, display correctly when Caps Lock is turned on. This is only a display issue. All layouts containing the Sassy font can be exported to PDF correctly.
• Mac OS only: Characters entered using FIM Bar code fonts do not display correctly. When you print a layout containing an FIM Bar code font, the font prints correctly.

Hardware key issues

• Windows 2000 only: After you install QuarkXPress, the QuarkXPress installer restarts your computer without displaying any warning.
• Windows only: During installation of the US English version of QuarkXPress, the QuarkXPress installer displays an error message stating that this version for QuarkXPress is valid only for French, English (US), and French (Canadian) operating system languages, and the setup application seems to quit. However, the setup application continues to successfully install QuarkXPress even after displaying the error message.

Compatibility issues

Following are some third-party software problems that can affect QuarkXPress functionality.

• If you change a Web layout item and re-export the layout after you have previewed it and left the browser window open, the new item characteristics may not display correctly in the browser window until you refresh it. If this occurs, set your browser application preferences to redraw pages every time you visit them.
• Mac OS only: When you load fonts using Suitcase 10.1.x, QuarkXPress layouts do not print. To resolve this problem, update to Suitcase 10.2.
• Mac OS only: QuarkXPress will fail to create a PDF file if the layout you are exporting uses the “StoneSerifStd” OpenType font. To correct this problem, update your system to Mac OS 10.2.6.
• Mac OS only: QuarkXPress may unexpectedly quit when your computer goes into or comes out of Sleep mode. To correct this problem, update your system to Mac OS 10.2.5 or later.
• Mac OS only: If you attempt to export a print layout as PDF and save it to a Windows volume that is mounted on the desktop (a remote volume controlled by UAM), the computer will stop responding. As a workaround, save the PDF to the local hard drive, and then copy it to the UAM volume.
• Mac OS only: When you create a new project, black patches may display in the Layout tabs at the bottom of the project window. To correct this problem, update your system to Mac OS 10.2.4 or later.