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Technical publications departments must support increasingly complex products, faster product release cycles, and more product variations to meet the needs of increasingly segmented markets. Moreover, manufacturers are expanding into new global markets, which expands localisation requirements, and documenta- tion must be available not only in print but also in multiple online forms including Web and hand-held browsers. At the same time, customers expect the information you deliver to be accurate, up-to-date, and relevant to their immediate needs.
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