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Help with Placing or Cancelling an Order

The following information applies to QuarkXPress® software purchased directly from Quark® Inside Sales. If you purchase Quark products through an independent retailer, contact the retailer's customer service group for payment, shipping, and return information.

If you have any questions about your online order, please contact Quark Customer Service.

Payment Options

Accepted forms of payment when purchasing directly from Quark

Payment Options for Direct Purchases
The following information applies to QuarkXPress software purchased directly from Quark Customer Service. If you purchase Quark products through an independent retailer, contact the retailer's customer service group for payment, shipping, and return information.

If you have any questions about your online order, please contact Quark Customer Service.

Quark accepts the following forms of payment:

Credit Card
We accept the following credit cards: Visa, MasterCard.

We do not accept debit cards.

Please note that when you purchase products and upgrades directly from Quark and pay with a credit card, the order is immediately filled and shipped. Therefore, if you need to cancel a credit card order, please do so as soon as possible. See also Cancelling an Order and Returns.

Refunds applied to credit cards are not posted by your credit card company instantaneously. The refund may not appear on your statement until 30–60 days after the transaction.

Other Forms of Payment:
Please contact Quark Customer Service for more information.

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Shipping Information

Please contact Quark Customer Service for more information.

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Order Status

How to check the status of an order placed with Quark in Europe

Order Status
The following information applies to QuarkXPress software purchased directly from Quark Customer Service. If you purchase Quark products through an independent retailer, contact the retailer's customer service group for payment, shipping, and return information.

For information on the status of your order, use the following:
E-mail address:

Phone: Toll-free (In some cases toll-free number may not be accessible via a mobile device; in such cases, please use a landline instead.)

  • Australia: 1-800-708-621
  • Belgium: 0-800-772-96
  • Denmark: 8088-7070
  • France: 0-800-913-457
  • Germany: 0-800-180-0101
  • Ireland: 1-800-550-241
  • Italy: 800-874-591
  • Japan: 00-531-131-492
  • Luxembourg: 800-238-61
  • Netherlands: 0800-022-7695
  • Norway: 800-143-98
  • Spain: 900-941-328
  • Switzerland: 0-800-557-440
  • Sweden: 0-207-900-91
  • UK: 0-808-101-7082
  • Fax: 0041-32-560-5693

All other customers please contact your local Quark office or Quark full service distributor.

Because of high demand, please allow 4 to 5 days for delivery. If you purchase Quark products through an independent retailer, contact the retailer's customer service group for payment, shipping, and return information.

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Cancelling an Order

What to do if you need to cancel an order placed with Quark

Cancelling an order with Quark
If you have ordered Quark products through customer service and subsequently decide to cancel your order, you must fax or e-mail us as soon as possible. Please follow the instructions below.

Faxing a Cancellation

  • Compose your cancellation letter on your corporate letterhead.
  • Include the product order number and serial number in all correspondence.
  • Fax the cancellation letter to 0041-32-560-5693.

E-mailing a Cancellation

  • The e-mail must be sent by the person who placed the order.
  • Include the product order number and serial number in all correspondence.
  • e-mail the cancellation request to custservice@quark.com

Grace Period for Cancellations

  • Orders may be cancelled any time prior to shipment from our distribution center.
  • If you paid using a check, you usually have a few days to cancel between the time you place the order and when it actually ships.
  • If you paid with a credit card or a wire transfer, you may have to return the product instead of cancelling the order. We expedite all prepaid orders as a convenience, but this does limit the grace period for cancellations.

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