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Enterprise Maintenance

Quark offers a Premium and Base Maintenance Plan for its enterprise solutions. Both maintenance plans include:

  • Product upgrades released within the year of coverage
  • Unlimited e-mail, chat and phone support (see below for support hours)
  • 24 x 7 access to Quark Self Service Portal
  • 24 x 7 access to our Virtual Knowledge Base
  • 24 x 7 access to Quark Enterprise Forums

Premium Maintenance Plans provide 24-hour phone support, Monday to Friday whereas Base Maintenance Plans offer support within normal business hours, Monday to Friday as outlined below.

Premium Support (24x5)

Region Timings
Americas Monday 7:00 AM through Friday 6:00 PM MST (GMT-7)
Europe & ME Monday 8:30 AM through Friday 6:30 PM, CET (GMT+1)
India Monday 10:00 AM through Friday 7:00 PM IST (GMT+5:30)
Australia Monday 7:00 AM through Friday 7:00 PM AEST (GMT+10:00)

Base Support (9x5)

Region Timings
Americas 7:00 AM – 6:00 PM, MST (GMT-7) Weekdays
Europe & ME 8:30 AM - 6:30 PM, CET (GMT+1) Weekdays
India 10:00 AM - 7:00 PM IST (GMT+5:30) Weekdays
Australia 7:00 AM - 7:00 PM AEST (GMT+10:00) Weekdays

A Premium or Base Maintenance Plan is required during the first year of ownership of a Quark enterprise solution. Annual renewal is optional thereafter although highly recommended for continued support and software upgrades. Prices vary by installation. For maintenance renewals or special support requests outside of normal enterprise support hours, please contact your sales representative.

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