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Help Managing Licenses

Information on updating, transferring, or replacing licenses; consolidating serial numbers; and product warranties

Updating/Transferring Ownership

It is important that you provide Quark with up-to-date ownership information about your Quark products in order to avoid any interruption in ownership benefits (such as upgrade information and technical support).

Updating Information
Please email us at cservice@quark.com or send a fax to 307.772.7122 if you've changed your address or phone number. Ownership information should also be updated if, for example, the person designated as the primary product contact within your company leaves, or if your company name changes.

Transferring Ownership
Quark will only transfer licenses as a result of a merger or acquisition. We must receive notification of a merger or acquisition on company letterhead. This document should provide information about new contacts and serial numbers. We must also receive complete transfer documentation. Incomplete information or discrepancies may result in denial of the transfer request. Please fax your documentation to 307.772.7122 to initiate the transfer process.

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Consolidation and Service Plans

If you have purchased a service plan for one of the copies being consolidated, you can expand the service plan to cover all the consolidated copies. This process works as follows:

If you have multiple service plans, we will select the copy that has the longest time remaining on its plan, and use it as the parent serial number.

All consolidated copies will be covered under that serial number and that service plan until the plan expires.

If you do not have a service plan, you can purchase the one-year site QuarkXPress Maintenance plan for $149 per seat (copy of the software) or the two-year site QuarkXPress Maintenance plan for $229 per seat (copy of software) as part of the consolidation.

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Deconsolidation

You may deconsolidate multiple copies of software that are under the umbrella of a parent serial number.

The fee for deconsolidation is $85 for each new serial number created. For example, if you are a site of 50 QuarkXPress users consolidated under one serial number, and you want to deconsolidate to five sites with 10 users each, you would keep the original serial number and Quark would assign you four new serial numbers at $85 each, so the charge would be $340.

For more information, call Quark customer service at 800.676.4575.

For Outside of the US: (Toll free)
In some cases toll-free number may not be accessible via a mobile device, please use a landline instead.

  • Australia: 1-800-708-621
  • Belgium: 0-800-772-96
  • Denmark: 8088-7070
  • Finland: 0-102-307-300
  • France: 0-800-913-457
  • Germany: 0-800-180-0101
  • Ireland: 1-800-550-241
  • Italy: 800-874-591
  • Japan: 81-3-3476-9440
  • Luxembourg: 800-238-61
  • Netherlands: 0800-022-7695
  • Norway: 800-143-98
  • Spain: 900-941-328
  • Switzerland: 0-800-557-440
  • Sweden: 0-207-900-91
  • UK: 0-808-101-7082

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QLA Server Recovery

The Ethernet card has failed

If your Ethernet card has failed, follow these steps to get your QLA running again:

  1. Replace the Ethernet card in the server computer.
  2. Request a new license, and follow the instructions you are given.
  3. Start the QLA server by double-clicking the QLA icon on the desktop. On Windows®, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA Server.

Installing QLA on a new server

If QLA stops working because the server computer is no longer working correctly, follow these steps to recover the QLA:

  1. Identify a new computer that you can use to install the QLA.
  2. Assign to this computer the IP address that was assigned to the computer that previously ran the QLA software.

    Tip: If you retain the same IP address, you will not need to change anything on the QLA client computers. If you prefer not to assign the old IP address to the new server computer, see step 6.

  3. Install the QLA software on the new server computer. For information about installing the software, see "A Guide to Quark License Administrator" or the "Installation Instructions.pdf."
  4. Request a new license file and follow the instructions you are given.
  5. Start the QLA by double clicking the QLA icon on the desktop. On Windows, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA.
  6. If you did not assign the old server's IP address to the new server, update the "QLAClient.properties" file with the IP address of your new server computer. Then replace the "QLAClient.properties" file on each QLA client computer with the new file.

    Tip: If QuarkXPress is running, you must quit and relaunch QuarkXPress on the client computers before the new "QLAClient.properties" file can be used.

You can't get a new QLA license file

If you cannot get a new license file, you can use a temporary solution to get QLA running until your Internet access or access to the QLA Web site is restored.

If there is a problem with the computer where the QLA software is installed, follow steps 1-4 below. Otherwise, skip to step 4.

  1. Identify a new computer that you can use to install the QLA.
  2. Assign to this computer the IP address that was assigned to the computer that previously ran the QLA software.
  3. Install the QLA software on the new server computer. For information about installing the software, see "A Guide to Quark License Administrator" or the "Installation Instructions.pdf."
  4. Install the Emergency License File that was sent to your system administrator's e-mail address. To do this, rename the license file "QLALicense.dat" and copy it to the "Server" folder within your QLA 4.0 application folder.

    Note: The Emergency License File is a temporary license file that is programmed to run for only five days. This allows you time to resolve your Internet access problems so you can download a new license file for permanent use.

  5. Start the QLA by double clicking the QLA icon on the desktop. On Windows, you can choose Start menu > Programs > Quark License Administrator > QLA Server to start the QLA. Your QLA client computers will be able to check out and check in QuarkXPress licenses until you can access the Quark Web site and download a new license file.

    Note: If you cannot access the QLA Web site because of problems related to the Web site itself, please report the problem to Quark Technical Support.

You are experiencing problems with your TCP/IP network

If QLA will not run because you are experiencing problems with your TCP/IP network, you can launch copies of QuarkXPress software using the Emergency Key Launch (EKL) feature.

Note: For QuarkXPress 6.0 and later, you must launch QuarkXPress through the QLA at least once in order to use the EKL feature.

Once your network is working properly, use one of the following solutions to get QLA running correctly on the server again:

  • If the network failure was caused by a problem with the Ethernet card, follow the instructions in The Ethernet card has failed.
  • If you had to change to a new server computer to resolve the network problem, follow the instructions in Installing QLA on a new server.
  • If the solutions presented in this FAQ do not address the reason your network failed, contact Quark for assistance.

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