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Frequently Asked Questions

The following FAQ applies only to users in the Americas.

QuarkXPress Customer Service General

What's the difference between an update and an upgrade?
Updates are usually small, incremental maintenance releases to fix particular software defects. Upgrades include substantial feature enhancements.

Even though QuarkXPress® 8 has been released, can I still purchase or upgrade to version 7?
Yes. For a limited time after the release of version 8, you can still purchase or upgrade to version 7 by calling Quark Customer Service.

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QuarkXPress Customer Service Educational and Nonprofit Organizations

Do you offer special pricing to nonprofit organizations?
Yes. See Nonprofit Pricing for more information. Nonprofit pricing is not offered on upgrades, replacement disks, and service plan purchases.

Do you offer special pricing to educational institutions? What about to students?
Yes. See Educational Users for more information.

Which version of QuarkXPress is available for educational and nonprofit users?
Educational and nonprofit users can purchase QuarkXPress. See Customer Programs for more information.

What's a Lab-Pak?
Purchased at a special price, Lab-Paks are site licenses used specifically in educational settings. See Educational Pricing for more information.

Are educational QuarkXPress Lab-Paks only available in QuarkXPress Passport®?
No. You can order a Lab-Pak in either QuarkXPress or QuarkXPress Passport. See Educational Pricing for more information.

What's a Multi-Pak?
Also called a "site license," this is one copy of the application that can be installed and operated on a specified number of computers. Quark also offers consolidation of multiple (two or more) licenses or copies into a single site license.

If I upgrade my Lab-Pak or Multi-Pak, do I have to return my hardware key(s)?
No. You can keep the hardware key(s) associated with older versions of the software.

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QuarkXPress Customer Service Licensing

What happened to the Quark mobile licensing program?
Due to customer feedback, we have ended the Quark mobile licensing program. Instead, we now have a dual licensing program.

What is Quark License Administrator?
Quark License Administrator (QLA) is license management software that simplifies the administration of multi-seat installations of Quark products. Designed with network administrators in mind, QLA makes it easy to control user access, increase the number of licensed seats, and instantly acquire additional licenses to meet the needs of expanding workflows. See Quark License Administrator for more information.

Can I install the same copy of QuarkXPress on my computer at work and my computer at home?
A single-user license of QuarkXPress allows you to install the software on two computers for non-concurrent use. If you require a QuarkXPress license for concurrent use on more than one computer, you must purchase a copy for each computer on which you want to run QuarkXPress. Alternatively, you can purchase a site license through the Quark volume licensing program (minimum of 2 licenses of QuarkXPress, configured to run with one serial number). If your QuarkXPress software is part of our volume licensing program, Quark License Administrator (QLA) will manage your licenses.

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QuarkXPress Customer Service Purchase and Replacement

My company already owns five copies of QuarkXPress, but now we need to buy another five copies. Will you give us a price break on the software?
Please have a look at our Volume Licensing Program which enables you to purchase QuarkXPress licenses and upgrades at the most cost-effective price.

How do I get a replacement QuarkXPress CD?
While a customer service representative can order replacement media, it is best to call technical support first. It is often the case that another underlying issue is the cause of the problem, and waiting to receive replacement media only increases the time you are unproductive.

I lost my QuarkXPress program CD-ROM and I need to reinstall the software. How can I get another CD-ROM?
Call customer service at 800.676.4575** There will be a $20* replacement fee.

*Prices subject to change without notice.

I lost my copy of QuarkXPress. Will you replace it?
Yes, subject to a $20* replacement fee for media only. In addition, you will probably want to submit a claim to your insurance company.

*Prices subject to change without notice.

My copy of QuarkXPress was stolen. Do I have to pay to get another one?
If the license was registered to you, we can send you replacement media for $20*. In addition, you will probably want to submit a claim to your insurance company.

*Prices subject to change without notice.

** Outside the United States, visit the Quark Store or contact your region's International Distributor.

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